I am having issues with placing my order?
For security reasons, your address and post code of your card details must match your billing details when you place your order.
What if I have an allergy?
Allergies and Intolerances
Please let us know if you have a food allergy, intolerance or sensitivity because unfortunately, we will be unable to accommodate any allergies because our food is prepared in areas where allergenic ingredients are present. Please note, even if you inform us of your allergy, we cannot guarantee our dishes to be 100% free of these ingredients/allergies because our kitchens handles all ingredients. Our dishes may contain the following including but not limited to: Nuts/peanuts, celery, fish, egg, milk, molluscs, soya, sulphur dioxide, mustard, cereals containing gluten, crustaceans, lupin, sesame seeds.
Will I get my order at the time shown?
All times shown are only estimates of the earliest time you will get your order and not guaranteed. You may experience additional waiting time during peak time.
This is because our food is made fresh to order. For deliveries, we only cook your food moments before it leaves the store, not when you place the order. For collections, we only half cook your food before you arrive and half cook your food when you arrive.
What do I need to bring when collecting my order?
- Please bring your Order Acceptance email on your phone or printed and a form of ID or the payment card. The names on the email must also match your ID or payment card.
- Collection times are not guaranteed and maybe subject to delays during peak time. We only half cook your food and finish cooking when you arrive, this is to prevent food from going soggy or runny quickly.
What do I need to bring when my delivery arrives?
- You maybe asked to present your Order Acceptance Email and payment card to our delivery driver.
- Your order is cooked only moments before it leaves the store, not when you order. Therefore, times shown are estimates and not guaranteed.
Can I change my order once it's been placed?
We might not able to change the order without cancelling the order first. Please phone the store directly on 01475 722224 and we can advise.
Some of our online prices may or may not differ from our paper menu to cover our costs for providing the online service.
Will I have to pay for a carrier bag?
Scottish Government carrier bag charge is included in the price.
Will my food look like the pictures?
Please note, all pictures are for illustration purposes only.